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MyAccount

[{"label":"MyRefinitiv","content":["{\"title\":\"i-am-unable-to-log-into-my-refinitiv\",\"value\":\"I am unable to log into My Account\"}","{\"title\":\"i-need-help-using-my-refinitiv-label\",\"value\":\"I need help using My Account\"}","{\"title\":\"myrefinitiv-does-not-work-as-expected-label-mytr\",\"value\":\"My Account does not work as expected\"}"],"userRole":["{\"userRole\":\"Content Approver\"}","{\"userRole\":\"Content Partner Basic\"}","{\"userRole\":\"ProductSupport\"}","{\"userRole\":\"ProdSuppAdminBill\"}","{\"userRole\":\"SolutionFulfiller\"}","{\"userRole\":\"NotTrusted-ProdBillingUser\"}","{\"userRole\":\"ProdSuppMyABill\"}","{\"userRole\":\"MyRBilling\"}","{\"userRole\":\"NotTrusted-ProdUser\"}"]},{"label":"e-billing","content":["{\"title\":\"i-need-help-using-e-Invoicing-label-mytr\",\"value\":\"I need help using e-invoicing\"}","{\"title\":\"i-need-to-add-a-new-billing-account-against-my-e-Invoicing-ID-access-label-mytr\",\"value\":\"I need to add a new billing account against my eInvoicing ID/access\"}","{\"title\":\"I-would-like-to-update-billing-email-preferences\",\"value\":\"I would like to update billing email preferences\"}"],"userRole":["{\"userRole\":\"ProductSupport\"}","{\"userRole\":\"ProdSuppAdminBill\"}","{\"userRole\":\"NotTrusted-ProdBillingUser\"}","{\"userRole\":\"ProdSuppMyABill\"}","{\"userRole\":\"MyRBilling\"}","{\"userRole\":\"NotTrusted-ProdUser\"}"]},{"label":"sea","content":["{\"title\":\"i-am-unable-to-log-into-sea\",\"value\":\"I am unable to log into SEA\"}","{\"title\":\"i-need-help-using-sea\",\"value\":\"I need help using SEA\"}","{\"title\":\"i-cannot-reset-my-sea-password\",\"value\":\"I cannot reset my SEA password\"}","{\"title\":\"sea-is-slow\",\"value\":\"SEA is slow\"}","{\"title\":\"sea-is-not-responding\",\"value\":\"SEA is not responding\"}","{\"title\":\"i-need-a-customized-sea-report\",\"value\":\"I need a customized SEA report\"}","{\"title\":\"i-need-help-with-stuck-or-failed-sea-transactions\",\"value\":\"I need help with Stuck or Failed SEA Transactions\"}","{\"title\":\"sea-coordinator-admin-id\",\"value\":\"I need a new SEA Coordinator/Admin ID\"}","{\"title\":\"sea-billing-account\",\"value\":\"I need to request a new SEA location/billing account\"}","{\"title\":\"i-am-missing-information-on-my-account-in-sea\",\"value\":\"I am missing information on my account in SEA (Seed Acct, User, Server ID, etc.)\"}","{\"title\":\"i-cannot-update-a-user-in-sea\",\"value\":\"I cannot update a user in SEA (status is incorrect, user is deleted, unable to reinstate, etc.)\"}"],"userRole":["{\"userRole\":\"ProductSupport\"}","{\"userRole\":\"ProdSuppAdminBill\"}","{\"userRole\":\"NotTrusted-ProdBillingUser\"}","{\"userRole\":\"ProdSuppMyABill\"}","{\"userRole\":\"MyRBilling\"}","{\"userRole\":\"NotTrusted-ProdUser\"}"]}]

radiolist

Error "This page can't be displayed" when I click the Sign In button.

Check out the possible cause and the workaround for this error.

Product FAQs 09 Apr 2018

Why can't I click the "Sign In" button?

Using unsupported browsers may be the cause. Find out more.

Product FAQs 09 Apr 2018

Why do I repeatedly get the "Error 401 - Unauthorized" screen?

Clearing your web browser's cache/ cookies may help.

Product FAQs 09 Apr 2018

What are the supported browsers for MyRefinitiv?

Update to supported browsers for a better experience

Product FAQs 09 Apr 2018

Name

false

/content/mytr/en/productsupport/countryList/_jcr_content/contentIparsys/generic_list.jsonlist.json

true

Select

country

Country or region

onbehalf

[{ "title":"Yes, raise this ticket for someone else", "disablecheck":false, "checkaction":false }]

On behalf of a customer?

Customer's email

/content/mytr/en/productsupport/countryList/_jcr_content/contentIparsys/generic_list.jsonlist.json

true

Select Country

customer_country

Customer's country

Reference ID

How can we help you?

Attachments (10 MB total)

Attach file

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For your security, please type the words that appear below into the entry box.

Refresh

CAPTCHA Answer

[{"label":"Receive notifications by email","content":["{\"title\":\"Yes\",\"value\":\"Receive notifications by email - Y\"}","{\"title\":\"No\",\"value\":\"Receive notifications by email - N\"}"],"userRole":[]}]

receive-notification-by-email

/content/mytr/en/digitalportalsgetsupport/email-language/jcr:content/contentIparsys/generic_list.jsonlist.json

Please Select Language

email-language

Email language

[{"label":"PDF attachments in email","content":["{\"title\":\"Yes\",\"value\":\"PDF Attachments in email - Yes\"}","{\"title\":\"No\",\"value\":\"PDF Attachments in email - No\"}"],"userRole":[]}]

pdf-attachment

/content/mytr/en/digitalportalsgetsupport/max-number-of-pdf-attachments/jcr:content/contentIparsys/generic_list.jsonlist.json

Please Select Value

max-pdf-attachments

Max number of PDF attachments in email

How should we update you?

You will always be able to track your tickets within MyAccount

Phone

/bin/myrefinitivunauth/generatecase

{"rules":{"radiolist":{"required":true},"customer_country":{"required":true},"name":{"required":true},"captcha":{"captcha":true},"checkbox2":{"required":true,"trphone":true},"checkbox1":{"required":true,"tremail":true},"helptext":{"required":true,"nowhitespace":true},"country":{"required":true},"email-language":{"required":true},"attachment":{"uploadFileSize":true,"extension":true,"maxTotalFileSize":true,"duplicateFileValidation":true},"email":{"tremail":true,"required":true},"customer_email":{"tremail":true,"required":true,"trinternaluser":true}},"messages":{"radiolist":{"required":"Please select at least one query"},"customer_country":{"required":"Please select your Country or Region"},"name":{"required":"Please enter your name in correct format"},"captcha":{"captcha":"Please enter correct captcha"},"checkbox2":{"required":"Please enter correct phone number","trphone":"Please enter a valid phone number between 9 and 20 digits without any special characters except + - or ()"},"checkbox1":{"required":"Please enter correct email","tremail":"Please enter correct email"},"helptext":{"required":"Please enter how we can help you?","nowhitespace":"Please enter description"},"country":{"required":"Please select your Country or Region"},"email-language":{"required":"Please select the email language"},"attachment":{"uploadFileSize":"Please attach a file smaller than 10MB. If necessary, please zip the file.","extension":"File format not supported.","maxTotalFileSize":"File exceeds the maximum total file size","duplicateFileValidation":"File with same name already exist."},"email":{"tremail":"Please enter correct email","required":"Please enter correct email"},"customer_email":{"tremail":"Please enter correct email","required":"Please enter correct email","trinternaluser":"Please enter a valid customer email address"}}}

Support Ticket Submitted

Your support ticket has been created with the reference number - available in the support ticket detail page. The attached file(s) are not uploaded because of invalid file(s).

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