Get Support

Product and content

Get support for product and content issues

Get Product and Content Support

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Administration and billing

Get support for all invoice related queries including payments & account changes

Get Administration and Billing Support

["{\"userRole\":\"ProductSupport\"}","{\"userRole\":\"ProdSuppAdminBill\"}","{\"userRole\":\"NotTrusted-ProdUser\"}","{\"userRole\":\"NotTrusted-ProdBillingUser\"}","{\"userRole\":\"ProdSuppMyABill\"}"]

General feedback

Submit feedback, ideas or complaints for MyRefinitiv to review

Provide Feedback

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MyRefinitiv

Get support for tools available to you within the MyRefinitiv platform

Get MyRefinitiv Support

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Approval Queries

Raise a ticket relating to approval requests from clients requesting your services

Make an approval query

["{\"userRole\":\"Content Approver\"}"]

Reporting Queries

Submit queries that you might have about specific reports and content

Get Reporting Support

["{\"userRole\":\"TPPReportsGetSupport\"}"]

Fulfilment Queries

Raise a query relating to fulfilment requests you have received from Refinitiv

Raise a fulfilment query

["{\"userRole\":\"SolutionFulfiller\"}"]

Manage customer services

Raise a support request to add and/or remove services to customers

Get services support

["{\"userRole\":\"Content Partner Basic\"}"]

General Enquiries

Raise a general query to the Partner Team

Raise a general query

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