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Product and content

Get support for product and content issues, such as Eikon, Datastream and Datascope.

Get Product and Content Support

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["{\"userRole\":\"PremiumSupport\"}"]

Administration and billing

Get support for all invoice related queries including payments & account changes.

Get Administration and Billing Support

["{\"userRole\":\"ProductSupport\"}","{\"userRole\":\"ProdSuppAdminBill\"}","{\"userRole\":\"NotTrusted-ProdUser\"}","{\"userRole\":\"NotTrusted-ProdBillingUser\"}","{\"userRole\":\"ProdSuppMyABill\"}"]

["{\"userRole\":\"PremiumSupport\"}"]

Share your feedback

Submit feedback, ideas or complaints for us to review.

Provide Feedback

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["{\"userRole\":\"PremiumSupport\"}"]

Using MyRefinitiv site

Need help using MyRefinitiv or any features within the portal e.g. SEA (North America only)?

Get MyRefinitiv Support

["{\"userRole\":\"ProductSupport\"}","{\"userRole\":\"ProdSuppAdminBill\"}","{\"userRole\":\"Content Partner Basic\"}","{\"userRole\":\"NotTrusted-ProdUser\"}","{\"userRole\":\"NotTrusted-ProdBillingUser\"}","{\"userRole\":\"SolutionFulfiller\"}","{\"userRole\":\"ProdSuppMyABill\"}"]

["{\"userRole\":\"PremiumSupport\"}"]

Approval Queries

Raise a ticket relating to approval requests from clients requesting your services

Make an approval query

["{\"userRole\":\"Content Approver\"}"]

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Reporting Queries

Submit queries that you might have about specific reports and content

Get Reporting Support

["{\"userRole\":\"TPPReportsGetSupport\"}"]

["{\"userRole\":\"PremiumSupport\"}"]

Fulfilment Queries

Raise a query relating to fulfilment requests you have received from Refinitiv

Raise a fulfilment query

["{\"userRole\":\"SolutionFulfiller\"}"]

["{\"userRole\":\"PremiumSupport\"}"]

Manage customer services

Raise a support request to add and/or remove services to customers

Get services support

["{\"userRole\":\"ManageServiceGetSupport\"}"]

["{\"userRole\":\"PremiumSupport\"}"]

General Enquiries

Raise a general query to the Partner Team

Raise a general query

["{\"userRole\":\"Content Partner Basic\"}"]

["{\"userRole\":\"PremiumSupport\"}"]

Regulatory compliance

Get support for all Regulatory Compliance related queries

Get Regulatory Compliance Support

["{\"userRole\":\"PlatformCompliance\"}"]

["{\"userRole\":\"PremiumSupport\"}"]

Download center

Get support for all software download related queries.

Get Download Center Support

["{\"userRole\":\"ProductSupport\"}","{\"userRole\":\"ProdSuppAdminBill\"}"]

["{\"userRole\":\"PremiumSupport\"}"]

Call me

Request a call back from Refinitiv for your queries.

Raise a Call Me request

["{\"userRole\":\"PremiumSupport\"}"]

[]

Email me

Request email support from Refinitiv for your queries.

Raise an Email Me request

["{\"userRole\":\"PremiumSupport\"}"]

[]

Create Challenge

Raise an Evaluated Price Challenge using DataScope Select.

Raise Price Challenge

["{\"userRole\":\"PremiumSupport\"}"]

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