FAQ

Why can't I click the "Sign In" button?

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Possible Cause

You are using a lower version of Internet Explorer (IE) or other unsupported browsers
 

Workaround

  • Try using the latest version of any of these browsers:
    • Google Chrome
    • Microsoft Edge
    • Firefox
       
  • Check with your local IT Team and whitelist the below:
    • *.refinitiv.net
    • *.refinitiv.com
    • *thomsonreuters.net
    • API: auth-lib.tr-api-services.net