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製品およびコンテンツ

製品およびコンテンツの問題に関するサポート

製品およびコンテンツについて問い合わせる

["{\"userRole\":\"ProductSupport\"}","{\"userRole\":\"ProdSuppAdminBill\"}","{\"userRole\":\"NotTrusted-ProdUser\"}","{\"userRole\":\"NotTrusted-ProdBillingUser\"}","{\"userRole\":\"ProdSuppMyABill\"}"]

管理および請求内容

支払およびアカウント変更など請求書に関連するサポート

管理および請求書について問い合わせる

["{\"userRole\":\"ProductSupport\"}","{\"userRole\":\"ProdSuppAdminBill\"}","{\"userRole\":\"NotTrusted-ProdUser\"}","{\"userRole\":\"NotTrusted-ProdBillingUser\"}","{\"userRole\":\"ProdSuppMyABill\"}"]

ご意見・ご要望

ご意見・ご要望、アイディア、またはリフィニティブへのご不満など

ご意見・ご要望をお寄せください

["{\"userRole\":\"ProductSupport\"}","{\"userRole\":\"ProdSuppAdminBill\"}","{\"userRole\":\"NotTrusted-ProdUser\"}","{\"userRole\":\"NotTrusted-ProdBillingUser\"}","{\"userRole\":\"ProdSuppMyABill\"}"]

MyRefinitiv

MyRefinitiv プラットフォーム内で利用可能なツールに関するサポート

MyRefinitvに関して問い合わせる

["{\"userRole\":\"ProductSupport\"}","{\"userRole\":\"ProdSuppAdminBill\"}","{\"userRole\":\"Content Partner Basic\"}","{\"userRole\":\"NotTrusted-ProdUser\"}","{\"userRole\":\"NotTrusted-ProdBillingUser\"}","{\"userRole\":\"SolutionFulfiller\"}","{\"userRole\":\"ProdSuppMyABill\"}"]

Approval Queries

Raise a ticket relating to approval requests from clients requesting your services

Make an approval query

["{\"userRole\":\"Content Approver\"}"]

Reporting Queries

Submit queries that you might have about specific reports and content

Get Reporting Support

["{\"userRole\":\"TPPReportsGetSupport\"}"]

Fulfilment Queries

Raise a query relating to fulfilment requests you have received from Refinitiv

Raise a fulfilment query

["{\"userRole\":\"SolutionFulfiller\"}"]

Manage customer services

Raise a support request to add and/or remove services to customers

Get services support

["{\"userRole\":\"Content Partner Basic\"}"]

General Enquiries

Raise a general query to the Partner Team

Raise a general query

["{\"userRole\":\"Content Partner Basic\"}"]

Regulatory compliance

Get support for all Regulatory Compliance related queries

Get Regulatory Compliance Support

["{\"userRole\":\"PlatformCompliance\"}"]