Simplifying the brand



At LSEG we are simplifying our branding, making it easier for customers to understand the full range of our products and services. As part of this change we are retiring the Refinitiv brand and in the coming months you will see this reflected across our product interfaces, website, marketing materials and social media channels. Our data and analytics services will become LSEG Data & Analytics and our customer and third-party risk services will become LSEG Risk Intelligence. This brand change will give you an enhanced and simplified experience.  

No action required for customers.

  • Accessing your products and services will remain the same.
  • Legal entities will remain the same.
  • Customer contracts remain the same.
  • All payment details will remain the same, but the invoices will be rebranded. We will be emailing your billing contacts to explain how product names will appear on invoices.
  • Account contacts and customer service numbers in LSEG will remain the same.
  • Emails you receive will be from the domain, but old email addresses will continue to work.
  • Customer service emails and support responses will be rebranded throughout first half of 2024.
  • If there are any more significant technical changes, for example APIs, customers will be given additional notice.



Frequently Asked Questions

When are the changes being made

You will start to see our branding change late in 2023, we will continue to rebrand products and services throughout 2024.

Finance, payments and invoicing

Our legal entities and payment details will remain the same, however the documents we send you will have the new branding on them. All your invoice and payment related contacts details will also remain the same. Refinitiv emails will continue to work however we will begin emailing you from LSEG email addresses.

Customer service

You will still be able to receive customer support in the same way you do today. MyRefinitiv will be renamed MyAccount, but all of the services and contacts will remain the same.